Paying safely
We never see your card number. Here is why, and what it means.
What protects your payment
Encrypted connection
The entire site is served over HTTPS. Everything you type travels encrypted between your browser and the server.
PCI DSS standard
Payment is handled by Shopify's PCI DSS Level 1 certified infrastructure, the most demanding standard in the banking sector.
Strong authentication
Card payments in the European Union go through 3-D Secure: validation via your banking app or by code.
Accepted payment methods
This list reflects, live, what is enabled on the shop. No decorative logos.
What people ask us
Does FLAMBÉ keep my card number?
No, never. Card details do not pass through our servers: they go straight to the certified payment provider. We only receive confirmation that the transaction was accepted.
My payment was declined, why?
The refusal comes from your bank, not from us, and we are not told the reason. Check the card limit, the expiry date and the 3-D Secure validation. If it still fails, your bank can tell you why.
When am I charged?
At the time of the order. If we had to cancel all or part of your order, the refund goes out immediately.
An amount appears then disappears from my account.
That is a bank authorisation hold, common after a payment attempt that did not go through. It is not collected and clears within a few working days.
I am paying from another country.
Prices are displayed in euros and charged in euros. Your bank may apply its own currency conversion or international transaction fees, over which we have no control.